OUR SERVICES
Unparalleled Customer Service
As a customer of Federal Business Centers, you have your own team of dedicated customer service and rapid response professionals available 24 hours a day, 7 days a week. Our entire team of professionals are in-house and on-site in Raritan Center®. Several of our departments are as follows:
Leasing & Acquisitions
The Leasing Team is often the first introduction many customers have to Federal Business Centers. They handle the marketing and leasing of all units within our portfolio. In addition to working with new customers, they support existing customers who need to expand, contract, or renew their leases. The team is also responsible for identifying and managing any building acquisitions as well as handling permits for all customers.
Engineering
The in-house Engineering Team at Federal Business Centers collaborates closely with customers to design their ideal spaces. They play an integral role in shaping the overall design and layout of units, crafting bid sets and permit packages to ensure optimal functionality and aesthetics. Their contribution is essential for the success of FBC’s new development projects.
Legal
The Legal Team at Federal Business Centers plays a pivotal role in every aspect of our daily operations. They collaborate with a diverse range of stakeholders, from drafting and negotiating leases, renewals, and relocation agreements for our customers to ensuring compliance with all governmental regulations and managing all customers’ and vendors’ insurance.
Premises Improvement
The Premises Improvement Team oversees customer fit-ups and building renovations from initial budgeting to final punch list items. Continuously evaluating ways to enhance our buildings, they ensure optimal solutions for our customers and their businesses. The team consistently delivers best-in-class results, delivering on time and adhering to the highest industry standards.
Property Maintenance
At Federal Business Centers, the Property Maintenance Team adopts an exceptionally proactive approach to managing our buildings and preserving our park-like image. Their responsibilities range from roof replacements to landscaping, with in-house specialists in HVAC, roofing, plumbing, and rapid response technicians. Additionally, the Property Maintenance team ensures that Raritan Center® maintains its optimal appearance year-round.
Financial Services
The Financial Services Team is responsible for all billing and collection of rent, the payment of premises related expenses, the annual CAM reconciliations, and much more. Our customers know them best for their friendly, professional demeanor and especially for their annual letters expressing gratitude for timely payments.
Customer Service
When new customers relocate to Raritan Center®, they receive a warm welcome from our dedicated Customer Service Team. This team forges closeknit relationships with Federal Business Center’s customers, and ensures that all their needs are met, including immediate assistance with any issues, organizing engaging and educational events, and commemorating company milestones and anniversaries.
Human Resources
The Human Resources Team at Federal Business Centers plays a crucial role in shaping the customer service experience. Through meticulous recruiting selection processes, they ensure a positive experience for our customers from every Federal Business Centers coworker.